Powertech Diesel FAQ

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by Powertech Diesel to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

If you have requested a Powertech Diesel brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from Powertech Diesel, please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Powertech Diesel offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Powertech Diesel takes great pride in having you as a customer and we will ensure your privacy as a customer. Powertech Diesel does not sell or exchange names or any other information about our customers with third parties.

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

powertechdiesel.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Powertech Diesel seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Powertech Diesel reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

If you are a registered member at Powertech Diesel, you can change your personal information at any time by updating your information at check-out.

We welcome your comments and questions about privacy. Please send email to support@powertechdiesel.com.

We are confident that your visit to Powertech Diesel is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 208-542-7793.

An RMA (Return Authorization Number) is required and must be written on the outside shipping carton. Email us at returns@powertechdiesel.com with the following information to obtain a Return Authorization Number and return shipment instructions:

• Original powertechdiesel.com order number
• If you would like credit or exchange
• Was the product installed or attempted to be installed?
• Product Part Number(s) for Exchange/Return
• Why you want to return the product, please describe in detail
• If exchanging, please specify the replacement part you would like sent
• Any comments you have

We will then email you back with the RMA number.

powertechdiesel.com
2968 N. Boeing Street
Idaho Falls, ID 83401

Please note:

• A restocking fee of 15% + the cost of the orignial shipping applies to all returns.
• A restocking fee of 20% + the cost of the orignial shipping will apply for open box items.
• We do not cover return shipping (exceptions include if we ship the wrong part).
• All warranty work is handled by the manufacturer.

• Returns must be packaged securely in an outer carton
• Do not write on the product packaging itself. Write only on the outer shipping carton.
• Packages received without a Return Authorization Number written clearly on the outer carton will be refused.
• Returnable items must be received by powertechdiesel.com within 30 days of the product being received by you the customer. (determined by carrier tracking)
• Returned product must be in new, re-saleable condition, with all original boxes, packaging, parts, cables, manuals, etc.
• Upon receipt, all returns will be inspected, and, at our discretion, credit may be refused or a restocking fee of 5%-10% may be assessed.
• Original shipping charges will not be refunded.
• Customer is responsible for shipping costs incurred to return products.
• Fitment is ultimately the responsibility of the customer.

• Items over 30 days from purchase date
• Product has been installed and/or used
• Product has been damaged from an attempt to be installed and/or used
• Product is shipped back with out original box, manual and/or parts
• Seal on electrical parts is broken
• Product serial number does not match that of which was original shipped to buyer
• Off-Road electronics or custom tunes, unlocks or supporting hardware classified as "off-road" or "race"
• Product is deemed not resell able by powertechdiesel.com due to customers own actions in dealing with the product

All Edge Products, and PPE product returns will not be accepted without an RMA# from the manufacturer. Once you have received the manufacturer's RMA number you still MUST get an RMA number from powertechdiesel.com. Once the product is returned and inspected you will be issued a Store Credit or Exchange.

Shipments refused or unwanted by you the customer and returned back to powertechdiesel.com will carry an automatic 10% restocking fee deducted from the total credit owed.

• All products shipped via LTL Truck Freight will require flat rate shipping fees during the checkout process or shipping fees processed manually by a powertechdiesel.com representative. All flat rate fees are valid only in the Continental United States (Lower 48), orders shipping outside the USA or to Hawaii or Alaska will use these shipping charges as a deposit and any additional shipping charges will be the responsibility of the purchaser before the items will ship. Contact our team for a detailed shipping quote.
• Signatures are required for all truck freight items. powertechdiesel.com will not be responsible should an adult not be present during delivery attempts and will not be responsible for any additional fees that may be applied for failed delivery attempts by the shipping agency.
• Typical truck freight items do not qualify for our free shipping offer and charges will be stated on the product page and during checkout for fees relating to delivery only within the lower 48 United States.

Carriers & free ground
Most qualifying orders over $150 ship standard ground at no charge within the contiguous United States (excludes Alaska and Hawaii). We ship with UPS or FedEx (or another major carrier when needed). We select the carrier based on warehouse location, package size, and best available transit—so your tracking may show UPS or FedEx. Overweight, oversized, special-order, or freight items may incur additional charges; we’ll contact you if rates differ from checkout.

When will it arrive?
After your order is processed, most standard ground shipments to the lower 48 arrive in about 2–5 business days in transit, and many customers see delivery in 2–3 business days depending on origin and destination. Processing typically begins the next business day and is usually completed within about 24 hours for items available to ship (special orders and manufacturer-direct items can take longer). Delivery estimates are not guaranteed; weather, carrier delays, and holidays can add time.

Where it ships from
Many items ship from partner warehouses and suppliers across the U.S. (and sometimes Canada), not only from our Idaho Falls shop. Items on the same order may ship separately and can arrive on different days. You’ll receive tracking when each package ships.

All orders must have a matching shipping and billing address. Those orders that do not must be verified in an alternative way or the customer must provide proof of identification. All orders will ship only with the approval of the powertechdiesel.com staff and/or management.

International shipments are those made outside the lower 48 United States. International shipments are subject to shipping quotes and approval from the customer of the shipping amount before we will ship the product. We reserve the right to cancel an order and issue a full refund for shipments not covered in our normally serviced area. Customers are responsible for all duties, taxes and fees for International shipments. Any uncollected fees will be charged to the customer and cannot be refunded. As our customer, you agree to this policy by purchasing with powertechdiesel.com.

• We allow ourselves 24 hours to process orders starting the following business day from when the order is placed. Most items leave from our product warehousing locations across the United States and Canada.
• Some items are special order or come directly from the manufacturer. Delays in processing times or shipping can occur for these items. Your patience is appreciated.
• Periodically, a part may be discontinued or temporarily unavailable that is listed on our website due to changes or production issues by the Manufacturer. We make every attempt to maintain current information and stock levels, but are not responsible for any manufacturing delays.

powertechdiesel.com does not manufacture any of the products they carry and therefore do not imply nor offer any warranty on them. All product warranties if any, implied have been done so at the discretion of the manufacturer. If you need warranty assistance on any product you've purchased, please contact the manufacturer directly.

Most standard ground orders arrive about 2–5 business days after the order ships (often 2–3 for well-located warehouses). We ship via UPS or FedEx. Please see Shipping & Returns for free-shipping rules, freight, and Alaska/Hawaii.

There is a 30 day return policy on most products. No returns on tuning products or special orders. Returns will only be accepted if the product has been unopened and there was an issue. If you are attempting to make a return simply because your wife found your package, that’s not our problem. You should have sent it to your moms. Returns may be subject to a restocking fee deducted from your return.

Warranties vary by manufacturer, please feel free to contact us for further information if you are not able to find the information you’re looking for included with the product.

Yes! Please inquire using the link below.

Email: support@powertechdiesel.com

We are not able to “fix” it over the phone however we will do our best to help diagnose the issue and if needed recommend necessary parts we have available on the website.

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Powertechdiesel.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Powertechdiesel.com does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Powertechdiesel.com does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Powertechdiesel.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

In the event that a Powertechdiesel.com product is mistakenly listed at an incorrect price, Powertechdiesel.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Powertechdiesel.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Powertechdiesel.com shall issue a credit to your credit card account in the amount of the incorrect price.

All trademarks, service marks and trade names of Powertechdiesel.com used in the site are trademarks or registered trademarks of Powertechdiesel.com.

In an attempt to provide increased value to our visitors, Powertechdiesel.com may link to sites operated by third parties. However, even if the third party is affiliated with Powertechdiesel.com, Powertechdiesel.com has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Powertechdiesel.com. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Powertechdiesel.com seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Powertechdiesel.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Powertechdiesel.com does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Powertechdiesel.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Powertechdiesel.com reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Powertechdiesel.com in its sole discretion.

Powertechdiesel.com may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable methods to the address you have provided to Powertechdiesel.com.

Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Powertechdiesel.com products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Powertechdiesel.com products) must be commenced within one (1) year after the claim or cause of action arises. Powertechdiesel.com's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Powertechdiesel.com may assign its rights and duties under this Agreement to any party at any time without notice to you.

Powertechdiesel.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Powertechdiesel.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

You agree to indemnify, defend, and hold harmless Powertechdiesel.com, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Powertechdiesel.com. The collective work includes works that are licensed to Powertechdiesel.com. Copyright 2003, Powertechdiesel.com ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Powertechdiesel.com or purchasing Powertechdiesel.com products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Powertechdiesel.com or to purchase Powertechdiesel.com products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited unless authorized by Powertechdiesel.com. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.